Frequently Asked Questions
Everything you need to know about your Pro:Direct Sport order.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your returns policy?
We offer a 28-day return period for most items, provided they are in their original, unused condition with all tags attached. Please note that personalized items cannot be returned unless they are faulty.
Do you offer international shipping?
Yes, Pro:Direct Sport ships to over 200 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Can I personalize my football boots or teamwear?
Absolutely. We offer professional personalization services including embroidery and heat-pressing for boots, gloves, and team kits. Look for the 'Personalize' option on the product page.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Are your products authentic?
Yes, we are an authorized retailer for all the brands we carry, including Nike, adidas, Puma, and more. All products are 100% authentic and sourced directly from the manufacturers.